If your package arrives damaged, with missing items, or not as described, please notify us within 48 hours of receipt by emailing info@trendygostore.com.
You will receive an automatic confirmation message. Please reply to that email with clear photos showing:
The outer parcel
The shipping label
The items received
Any visible damage or discrepancies
These cases are treated as a priority, and we will do our best to resolve them efficiently.
If your item is malfunctioning despite correct usage, please contact us at info@trendygostore.com.
After receiving the automatic response, please reply with a photo or video clearly showing the issue — for example:
The device not powering on
Charging problems
Features not working as expected
If you cannot provide visual evidence, we may request the product to be returned for a technical evaluation.
⚠️ Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns will not be accepted.
If you are not satisfied with the proposed resolution, or no agreement can be reached, you may submit your case through the European Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Please note that only complaints meeting the conditions outlined above will be eligible for further review.
For more details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of any page on trendygostore.com.