Product Issues and Dispute Resolution
Delivery-Related Concerns
If your package arrives damaged, missing items, or not as described, please notify us within 48 hours of receipt by emailing info@trendygostore.com.
You will receive an automatic confirmation message. Please reply to that message with clear photos of the parcel, including the shipping label and the products received, clearly highlighting any damage or discrepancies.
We handle such reports as a priority and aim to resolve them efficiently. Thank you for your cooperation and understanding.
Product Defects or Technical Issues
If your item is malfunctioning even after following the usage instructions, please reach out to us at info@trendygostore.com.
After receiving our automatic reply, kindly respond with a photo or video clearly showing the issue (for example, the device not powering on, not charging, or not working as expected).
If you’re unable to provide visual evidence, we may request the return of the product for further evaluation.
⚠️ Please note: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns will not be accepted.
Escalation and Dispute Resolution
If you’re not satisfied with the resolution provided, or if an agreement cannot be reached, you have the right to escalate your case using the European Online Dispute Resolution (ODR) platform at:
👉 https://ec.europa.eu/consumers/odr
Please be aware that only complaints that comply with the conditions outlined above will be considered for further processing.
For additional guidance, we recommend reviewing our Terms and Conditions and Cookie Policy, both accessible in the footer section of any page on trendygostore.com.