At trendygostore.com, we are committed to offering products that are reliable, functional, and built to last. Our warranty program is designed to protect your purchase and ensure a smooth experience in case any issues arise.
All electronic products include a standard 2-year warranty, starting from the date of delivery.
If you purchased the optional 1-year extended warranty, your total coverage becomes 3 years.
If your product experiences a malfunction due to a manufacturing or electrical defect, we will replace the item at no additional cost.
This warranty does not apply in cases of:
Damage due to impact, mishandling, or accidents
Wear and tear from normal usage
Malfunctions caused by incorrect installation, improper use, or neglect
To file a warranty claim:
Send an email to info@trendygostore.com.
You will receive an automated confirmation message.
Reply to that message with a clear video showing the issue (for example: the device not turning on, not charging, malfunctioning during use, etc.).
If video evidence cannot be provided or is insufficient, we may request that you return the product for a technical evaluation.
⚠️ Important:
Return shipping costs are the responsibility of the customer.
Cash-on-delivery (COD) returns are not accepted.
A warranty replacement will be approved only if:
The issue occurs within the warranty period
The malfunction is due to a manufacturing or electrical defect
The customer provides the required photo/video documentation or returns the item for inspection
We review every case with fairness, transparency, and efficiency.
For further details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of trendygostore.com.